Managed Service

We under understand that having a stable environment is critical to your company. There are many issues that may come up and disturb your work such as a slow running computer, a program not working correctly, or perhaps even an infected computer with malware leaving you vulnerable with exposure to private information. It is our job to help you avoid these problems by leaving you with a worry-free environment while keeping the cost down. We are different than many managed service providers, we offer an all-inclusive package so you could budget correctly for the fiscal year.

What is included in a monthly Managed Service Agreement:

Proactive Maintenance

  • Remote Monitoring and Maintenance
  • Scheduled Server Maintenance
  • Network Resource Monitoring

Network Security and Backup Services

  • Off-site Backup (Cloud) Storage Management
  • Daily Monitoring of Successful Data Backup
  • Microsoft OS/Mac Apple OS Patch Management
  • Antivirus Software Management and Updates
  • Virus, Spyware and Malware Removal
  • Network Content Filtering
  • Firewall Management and Updates
  • Backup Data Integrity Testing

Virtual CIO Services and Consulting

  • Asset Tracking and Management
  • Executive Summary Monthly Report
  • Dedicated Account Manager
  • Quarterly Technology Strategic Planning
  • Vendor Liaison
  • Network Architecture Documentation
  • Creation of AUP (Acceptable Use Policy)
  • Written Disaster Recovery Plan

Technical Services

  • Peripheral Support: Printers, Scanners, Faxes
  • Procurement Services
  • Wi-Fi Support
  • Software/Hardware Installation and Upgrades
  • Office 365/Google Suite Support
  • Spam Filtering
  • Managed Print Services & Support
  • Recycling and Properly Disposing of Old Equipment.
  • VOIP Phone System Support
  • Loaner PC/Server
  • Mobile Device Management

Have a tech question? Need consulting or services? Use our contact form or give us a call at (305) 834-7781