Order Fulfillment Policies

At RRG Networks, we are committed to providing exceptional service and ensuring that our customers have a smooth and transparent experience. Below are our policies for refunds, deliveries, returns, and cancellations to help you understand how we fulfill orders and what to expect in various scenarios. These policies apply to Equipment or services not part of our Monthly Maintenance Plans.

Refund Policy

We strive to provide services that meet your expectations. However, if you are not satisfied, refunds may be issued under the following conditions:

• Eligibility: Refund requests must be submitted within 30 days of the purchase date.
• Conditions: Refunds are available for unused services or if there was a failure to meet service standards.
• Exceptions: Custom services, digital products, or completed consultations may not qualify for a refund unless explicitly agreed upon.
• How to Request a Refund: Contact our support team at hrodriguez@rrgnetworks.com or 305-781-0013 with your order details. Once reviewed, refunds will be processed within 7-10 business days.

Delivery Policy

RRG Networks delivers both digital and physical goods, and our delivery practices are designed to ensure prompt and secure fulfillment:

• Digital Deliveries: Access to digital services or software is granted immediately upon purchase or activation.
• Physical Deliveries: Physical products, if applicable, are shipped after payment confirmation. We offer shipping via UPS, USPS, FedEx, and delivery times may vary depending on location and carrier availability.
• International Deliveries: Shipping outside of the United States may be subject to additional fees and delays due to customs. Please allow extra time for international deliveries.
• Tracking: You will receive a confirmation email with a tracking number once your product has shipped.

Return Policy

We accept returns under certain conditions to ensure customer satisfaction:

• Eligibility: Returns must be requested within 30 days of receiving the product.
• Conditions: Products must be returned in their original condition, unused, and with all packaging intact. Return shipping costs may be the responsibility of the customer unless the product was defective, or the wrong item was shipped.
• Process: Contact our support team at hrodriguez@rrgnetworks.com or 305-834-7781 to initiate a return. Once approved, you will receive return instructions, and upon receiving the returned item, we will process the refund or exchange.

Cancellation Policy

We understand that plans can change, and we aim to provide flexibility with our cancellation policy (This only applies to Non-Monthly Services agreements):

• How to Cancel: Contact us at hrodriguez@rrgnetworks.com or 305-834-7781 with your service details, and we will assist with the cancellation process.