They came for Boeing. They came for Bombardier. It’s not if you’ll get hacked. It’s when. We prepare you.

It means a real engineer answers the phone, not a ticketing queue. We define Severity 1 explicitly during onboarding — typically anything that prevents shop-floor work, ERP access, or customer-portal availability. Our Sev1 response target is under 15 minutes regardless of time of day. We run quarterly DR drills against AOG-pattern scenarios so the recovery is muscle memory, not improvisation. For shops without internal IT, we keep an on-call rotation that knows your environment by name.

Because office-grade access points were never designed for metal-walled hangars, scanners, tablets, and test equipment competing for the same airtime. Most generalist MSPs deploy Wi-Fi by counting square footage. MRO shops need a survey-driven design with the right antenna patterns for hangar geometry, segmented SSIDs for shop-floor devices versus office, and PoE switching that survives a power blip without taking the bay offline. We do this regularly — it’s not exotic, it’s just done wrong by people who don’t know your environment.

If we have the role mapped during onboarding, day one. Standard pattern: ERP account, M365 with the right group memberships, training-record access, badge or scanner provisioning, and any customer-portal logins, all delivered before they walk in. The reverse is just as important — when someone leaves, access dies the same hour, not three weeks later when somebody remembers. Identity sprawl in MRO isn’t a compliance problem, it’s lost billable hours and unnecessary risk.

Yes. ERP migrations in MRO are not generic IT projects — the shop cannot stop, the historical traceability cannot break, and the test-equipment and calibration data has to come along intact. We have supported moves between Quantum Control, AvSight, and Component Control environments, including data migration, parallel-running, technician training, and customer-portal cutover. The discovery call would cover your current platform, the target platform, your downtime tolerance, and how the existing audit trail gets preserved.

Not necessarily. GCC High is the safer choice if you handle ITAR-controlled technical data extensively or have DoD contracts that require it. Many MRO shops can comply with regular Microsoft 365 Commercial plus Microsoft Purview DLP, sensitivity labels, and tenant-restricted access controls — provided the data classification is correctly scoped and enforced. We do a data-flow assessment first to see which of your OEM data streams actually require enclave-grade handling versus what can stay in standard infrastructure with the right policies.

Not all of it, no. Smaller MRO shops typically need solid Part 145 document control, dependable AOG-grade IT support, sensible ITAR-data hygiene, and a quality-aligned change control process — not the full enterprise stack. We scope to your reality: what your contracts require, what your daily ops depend on, and what genuinely keeps you up at night. The discovery call is honest about what you need today versus what you might need as you grow into multi-site or military work.

It shapes the supporting infrastructure, not the framing. Both regulators expect document integrity, training records, configuration control on quality-related systems, and reasonable cybersecurity hygiene proportional to your operations. We map IT controls to the relevant clauses (§145.219 records, §145.155 records of major repairs and major alterations, EASA Part 145.A.55) so the documentation systems are defensible when the regulators come — but we build them to be useful every day, not just when an inspector is in the lobby. We are not a quality-system consultancy; we coordinate with your DOM, accountable manager, and quality auditor as needed.