Your complete IT department —
without the headcount.

If a security event occurs, our team acts as your first responder — isolating affected systems, preserving logs, and coordinating with your insurer and legal counsel. Advanced threat detection and 24/7 SOC response are part of our separate Managed Cybersecurity service. Clients who add that layer get round-the-clock detection and automated containment before incidents escalate.

New clients begin with a 3-month risk-free trial — if the service is not meeting expectations, you can exit cleanly with no penalty. Most clients stay well beyond their initial term because the service works. Full term details are covered in your written proposal after the discovery call.

Our helpdesk operates Monday through Friday, 9am to 5:30pm. Automated monitoring runs around the clock — issues detected outside business hours are queued and addressed first thing the next morning, with critical alerts escalated based on severity.

We deploy enterprise-grade RMM (remote monitoring and management) and endpoint agents on every device we support, plus a ticketing and PSA system you can access directly. You see the same alerts we do. During onboarding we fully document your environment — network diagrams, asset inventory, and a secured credentials vault — and that documentation is yours to keep.

We support both. Most South Florida SMBs run mixed environments, and our stack covers macOS and Windows endpoints under the same per-computer rate. Linux servers and specialty devices are handled case-by-case during scoping.

Response-time SLAs are written into your proposal based on severity. Critical, business-down issues are triaged immediately during business hours with a target first response measured in minutes, not hours. Standard tickets are acknowledged same-day. Automated monitoring catches most infrastructure issues before a ticket is ever needed.

Yes. We regularly co-manage with internal IT staff or a single on-site tech. Your person keeps the day-to-day context and relationships; we provide the tooling, 24/7 monitoring, patching, backup, and an escalation bench behind them. We will scope the split during the discovery call.

You do. Documentation, credentials, configurations, backup data, and monitoring history are all yours. If you ever leave, you walk away with a complete handoff package and full administrative control of every system. No hostage tactics, no vendor lock-in.

Server and workstation backup is part of Managed IT Services. We configure, monitor, and test recovery on a defined schedule so backups are known-good, not just running. Core backup tooling and off-site or cloud replication are included; any licensing for extended retention or specialty workloads is passed through at cost.

You receive a full offboarding package — network documentation, asset inventory, credentials, backup data, and administrative handoff to your new provider or internal team. We coordinate directly with the incoming MSP to minimize disruption. We have been in business since 2016 with a 97% client retention rate, so offboarding is rare — but when it happens, it is clean.