Privacy Policy

RRG Networks Solutions is a South Florida managed services provider, founded in 2016, serving small and mid-sized businesses across Miami-Dade, Broward, Palm Beach, Collier, Lee, and Monroe counties. We operate as a fully remote, service-area business.

This policy applies to information we collect through our public website, contact forms, scheduling tools, newsletter signups, and general inquiries. Information we handle on behalf of clients under a Master Services Agreement, Business Associate Agreement (HIPAA), or other contract is governed by the terms of that agreement and any applicable compliance framework (HIPAA, SOC 2, CMMC, PCI-DSS, FAA Part 145, AS9110, ITAR, FERPA), not by this website privacy policy.

We may collect the following information when you interact with our site or services:

• First and last name
• Business email address
• Phone number
• Company name and role
• Information you voluntarily provide through contact forms, discovery-call bookings, or email
• Technical data such as IP address, browser type and version, device type, and pages visited
• Cookies and similar tracking technologies (see Section 6)

We do not intentionally collect sensitive personal information (Social Security numbers, financial account numbers, health information) through our public website. If you need to share sensitive information as part of an engagement, we will direct you to a secure channel covered by the appropriate agreement.

We use the information collected to:

• Respond to inquiries, quote requests, and discovery-call bookings
• Deliver managed IT, cybersecurity, compliance, and AI services contracted with us
• Improve our website, content, and user experience
• Send service-related communications (ticket updates, scheduled maintenance, security advisories)
• Send marketing communications only when you have opted in — unsubscribe at any time via the link in any marketing email
• Comply with legal, regulatory, audit, and contractual obligations

We do not use your information for automated decision-making that produces legal or similarly significant effects on you.

As a cybersecurity and compliance-focused provider, we apply administrative, technical, and physical safeguards to protect information from unauthorized access, alteration, disclosure, or destruction. These safeguards include:

• Multi-factor authentication on all administrative systems
• 24/7 U.S.-based Security Operations Center (SOC) monitoring
• Endpoint detection and response (EDR) tooling
• Encrypted communications and storage where applicable
• Role-based access controls and least-privilege principles
• Periodic security awareness training for our team
• Documented incident response procedures aligned with NIST CSF

No method of internet transmission or electronic storage is 100% secure, but we apply industry-recognized practices to reduce risk to a reasonable level.

We do not sell, rent, or trade personal information to third parties.

We may share information when:

• It is necessary to provide a service you have requested (a scheduling vendor, email delivery vendor, or hosting provider acting under contract on our behalf)
• A subpoena, court order, or regulatory authority requires disclosure
• You have given express consent
• Sharing is necessary to investigate fraud, abuse, or threats to the security of our systems or our clients' systems

Vendors and service providers who receive information from us are required by contract to handle it under terms consistent with this policy and any applicable compliance framework. For clients operating under a HIPAA Business Associate Agreement or any other regulated framework, separate contractual terms govern data handling — those terms control over this policy.

Our website uses cookies and similar technologies to improve user experience, remember preferences, and understand how visitors use the site. You can configure your browser to refuse cookies or alert you when cookies are being sent — though some site features may not function correctly without them.

We may use the following categories of cookies:

• Strictly necessary cookies — required for the site to function
• Analytics cookies — to understand aggregate site usage patterns
• Functional cookies — to remember your preferences

We do not use cookies to build advertising profiles or to share your activity with third-party advertising networks.

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information, subject to legal and contractual retention requirements
• Restrict or object to certain uses of your information
• Withdraw consent for marketing communications at any time
• Receive a portable copy of information you have provided to us

To exercise any of these rights, contact us using the information in Section 8. We will respond within a reasonable time frame, typically within 30 days.

For questions about this Privacy Policy, or to exercise the rights described above, reach us through any of the channels below.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make a material change, we will update the "Last updated" date at the top of this page. Significant changes that affect how we handle your information will be communicated through a prominent notice on our website or by email where appropriate.

Your continued use of our website or services after a revision constitutes acceptance of the updated policy.

This Privacy Policy is governed by the laws of the State of Florida and applicable U.S. federal law. Any dispute arising from this policy will be resolved in the state or federal courts located in Miami-Dade County, Florida.